PRISM is a small team. We read every message and respond to every substantive inquiry. Response time is typically 2–3 business days.
Refund requests, connection loss during assessment, pre-assessment cancellations.
refunds@prismindex.comQuestions about your data, requests to access or delete your information, privacy matters.
privacy@prismindex.comQuestions about the instrument, press, research inquiries, and everything else.
hello@prismindex.comImmigration consultants, settlement agencies, universities, and government bodies.
hello@prismindex.comTo help us respond quickly: include the email address associated with your PRISM account if applicable, a clear description of your question or issue, and any relevant context — for example, when you purchased, what device you were using, or what stage of the assessment you reached.
| Type of inquiry | Response time |
|---|---|
| Refund requests | Within 2 business days |
| Data and privacy requests | Within 5 business days |
| General inquiries | Within 3 business days |
| Institutional inquiries | Within 5 business days |
PRISM does not offer phone support at this time.